bangowin's Privacy Policy

When creating an account and using services on bangowin, we may collect the following types of information:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National Identity Card (NID) or passport number
• Photo ID and proof of address (as part of KYC verification)

1.2 Contact Information

• Mobile number
• Email address
• Residential address

1.3 Financial Information

• bKash, Nagad or Rocket account number (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.4 Technical Information

• IP address and device information
• Browser type and operating system
• Login time and date
• Activity logs on the platform

1.5 Gaming Activity

• Game history and betting patterns
• Win and loss records
• Bonus usage information

bangowin uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and properly manage your account.
• Financial Transactions: To process deposits (minimum ৳500) and withdrawals (minimum ৳500, generally within 1 hour).
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer Service: To help resolve your issues and provide 24/7 live chat support in Bengali.
• Bonuses and Offers: To deliver relevant offers to you, including a 120% first deposit bonus.
• Responsible Gaming: To identify unusual gaming patterns and provide you with support.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyze and improve the user experience.

bangowin follows industry-standard technology and processes to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Secure Servers: Data is stored in high-security data centers.
• Access Control: Only authorized staff can view your information, and they are also bound by strict confidentiality obligations.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Step Verification: OTP verification as an additional security layer at login.
• Firewall Protection: Use of advanced firewall technology to prevent unauthorized access.

While we strive to ensure the highest level of security, it is not possible for anyone to guarantee 100% security over the internet. It is your responsibility to keep your password confidential and to contact us if you notice any suspicious activity.

The bangowin website uses cookies to improve your browsing experience. We use the following types of cookies:

4.1 Essential Cookies

These cookies are necessary for the core functionality of the site. Without them, login and transactions cannot be completed.

4.2 Functional Cookies

These cookies are used to remember your preferences and language settings.

4.3 Analytics Cookies

To understand how users are using the platform — this information is used to improve the service.

Cookies can be disabled from your browser settings, but this may affect some functionality of the site.

bangowin does not sell your personal information. However, information may be shared with third parties in specific circumstances:

5.1 Payment Providers

Transaction information necessary for processing bKash, Nagad, Rocket, and bank transfers is shared with the relevant financial service providers.

5.2 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may access information necessary to ensure technical performance.

5.3 Legal Obligations

Information may be provided as a legal obligation when required by court order or government investigation.

5.4 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering and fraud.

Outside of the above cases, no information is shared with third parties without your explicit consent.

You have the following rights in relation to your personal information:

• Right of Access: The right to request to know what information we hold about you.
• Right to Rectification: The right to request correction of incorrect or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (however, this does not apply where there are legal obligations).
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to request your information in a structured, commonly used format.
• Withdrawal of Consent: The right to withdraw consent at any time where information is processed on the basis of consent.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will endeavor to respond to your request within 30 days.

bangowin follows the KYC (Know Your Customer) verification process to ensure safe and transparent service. As part of this process, you may be required to provide:

• Clear photos of your National Identity Card (NID) — front and back
• Selfie or photo-based identity verification
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

Withdrawals of large amounts may be delayed before KYC verification is complete. Once KYC is completed, the process is generally completed within 1 hour. Submitted KYC information is used solely for the purpose of identity verification and fraud prevention.

bangowin does not retain your information longer than necessary. General policy:

• Active Account Information: Complete information is retained for as long as the account remains active.
• Closed Account Information: Information may be retained for a specific period after account closure to meet legal and regulatory obligations.
• Financial Transaction Records: Information related to transactions is retained for the long term in accordance with legal requirements.
• Marketing Preferences: If you request to opt out of promotional communications, that preference is also recorded.

Once the retention period has passed, information is securely deleted or anonymized so that you can no longer be identified in any way.

bangowin strictly follows an age control policy. Our service is only available to those aged 21 or over.

• Age verification is mandatory at the time of registration.
• Information of minors is not knowingly collected.
• If we learn that a minor has created an account, that account will be immediately closed and the collected information will be deleted.
• If parents become aware of their child's account, please contact us.

bangowin may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, notification will be provided to the registered email or at the time of first login.
• Continuing to use the platform after an update will be considered as your acceptance of the revised policy.
• An effort will be made to provide 30 days' notice before a policy change if the change significantly affects users' rights.

If you have any feedback or concerns about any changes to the policy, please let us know at [email protected].

For any questions, complaints, or information requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — log in to the platform and use the live chat option.

We will respond as quickly as possible after receiving your request, and within a maximum of 30 days. Complex privacy-related matters may require review by a specialist team, but we will keep you informed once processing has begun.